About
Highly motivated and detail-oriented professional with a robust foundation in customer service, data analysis, and organizational management. Proven ability to optimize workflow efficiency, enhance customer satisfaction, and drive operational excellence across diverse environments. Adept at leveraging analytical insights, problem-solving abilities, and strong interpersonal skills to contribute significantly to organizational growth and strategic objectives across various industries.
Work
Enugu, Enugu State, Nigeria
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Summary
Delivering data-driven insights to enhance customer engagement, optimise sales performance, and support strategic decision-making within the sales sector.
Highlights
Collecting, cleaning, and analyzing customer and sales data to uncover trends, product preferences, and emerging business opportunities.
Developing and maintaining dashboards and performance reports in Excel and Power BI to monitor customer satisfaction, adoption rates, and key KPIs.
Monitoring customer feedback and behavioral data to support continuous improvement in service delivery and campaign effectiveness.
Ensuring data accuracy and consistency through structured documentation and validation processes for reliable business reporting.
Monitoring customer feedback and behavioral data to support continuous improvement in service delivery and campaign effectiveness.
Lagos, Lagos State, Nigeria
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Summary
Contributed to web development and content management projects, enhancing digital presence and user experience for clients.
Highlights
Applied Webflow expertise to design and develop scalable websites, improving customer consumption and digital engagement.
Utilized content management systems to optimize functional blog sites, streamlining content delivery and enhancing user interaction.
Created interactive web designs with animations, significantly enhancing user experience and engagement.
Assisted in the organization and management of information, reinforcing accuracy and efficiency in documentation processes.
Developed critical problem-solving skills by contributing to innovative projects and collaborating effectively with cross-functional teams.
Enugu, Enugu State, Nigeria
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Summary
Gained practical experience in digital systems and analytical tools, optimizing financial data processing and enhancing team productivity.
Highlights
Gained in-depth knowledge of digital systems and analytical tools, applying them to streamline financial data processing workflows.
Demonstrated strong time management and prioritization skills by efficiently managing multiple tasks in a fast-paced environment.
Partnered with a team of professionals to enhance workflow productivity and achieve organizational objectives through collaborative efforts.
Skills
Data & Analytics
Data Analysis, Financial Data Analysis, Risk Assessment & Compliance, Data Integrity, Analytic Tools, Data Processing.
Customer Relations
Customer Service, Customer Relationship Management (CRM), Business Communication & Negotiation, Client Engagement, Conflict Resolution..
Project & Operations Management
Organizational & Time Management, Strategic Planning, Goal-Setting, Workflow Optimization, Process Improvement, Multitasking, Prioritization, Documentation, Cross-functional Collaboration..
Organizational & Time Management
Strategic Planning, Goal-Setting, Workflow Optimization, Process Improvement, Multitasking, Prioritization, Documentation, Cross-functional Collaboration..
Digital & Technical
Webflow , Front-End Development ,Content Management Systems, Digital Platforms, Web Design, Microsoft Office Suite (Excel, Word, PowerPoint).